Frequently asked questions

Which Macs does ComfortFiles run on?

ComfortFiles runs on macOS 13 Ventura and later, on both Apple silicon and Intel Macs. It is a native AppKit application — small, fast, and built specifically for macOS.

Is ComfortFiles available in my language?

ComfortFiles speaks eleven languages: English, Russian, Ukrainian, German, French, Spanish, Greek, Japanese, Korean, and Chinese in both Simplified and Traditional characters. You do not have to choose one — it opens in whatever language your Mac is set to, and falls back to English for a language it does not have. To disagree with that, open Settings (⌘,) and pick from Language on the General pane. Every word the app shows is translated, not only the buttons: menus, dialogs and the messages that explain what went wrong. Your folder names stay in the Mac’s language, because those come from macOS and the Finder shows the same ones.

Is ComfortFiles free?

ComfortFiles comes with a free one-month trial — no account or credit card required. After that it is a paid app: $15 a year, or $49 once for a lifetime license — both include every update, and one license covers three Macs. And here is the honest part: when the trial ends, the app keeps working. You will see a gentle reminder, never a lock.

Is ComfortFiles available to download yet?

Yes. It is a signed and notarized DMG you install by dragging it to Applications, from comfortfiles.com/download. It runs on macOS 13 Ventura and later, the first month is free with no account, and updates install themselves in place.

Why does my card statement say FREEMIUS?

Because Freemius is the merchant of record for ComfortFiles — they are the legal seller on your invoice and they handle VAT and sales tax. The charge appears as FREEMIUS* COMFORTFILES. It is the same purchase, not a duplicate or an unrecognised charge. Invoices, cancelling a subscription and refunds go through Freemius, and [email protected] will help if anything looks wrong.

How many Macs can I use one license on?

Three. Install ComfortFiles on up to three Macs you own or control. If you replace a machine, open the License panel in the ⋯ menu and release the old one — that frees the slot immediately, no support ticket needed.

How is ComfortFiles different from Finder?

ComfortFiles brings back what Windows switchers miss in Finder: a folder tree in the sidebar, an address bar that accepts typed and pasted paths, ⌘X/⌘V cut and paste for files, folders sorted first on every column (Finder only does that when sorting by name), tabs you can drag files between, ZIP, RAR and 7z archives you browse like folders, and undo for file operations.

Can ComfortFiles open RAR and 7z archives?

Yes. Double-click a .rar or .7z and you step inside it like a folder — no unpacking step — and you can open a single file from it or extract the whole thing. ZIP and TAR-family archives (.tar, .tar.gz, .tar.bz2) work the same way, and archives nested inside archives open too. Two honest limits: RAR and 7z open read-only, so entries cannot be added or renamed the way they can inside a ZIP; and an archive that is password-protected or split across several volumes cannot be opened — ComfortFiles tells you so instead of failing quietly.

Does ComfortFiles replace Finder?

No. ComfortFiles runs alongside Finder and does not modify it. If you like, you can make ComfortFiles your default file viewer so folders open in it — and switch back at any time with one click.

Why does ComfortFiles ask for Full Disk Access?

Full Disk Access lets ComfortFiles browse everything a file manager should see: protected folders like Desktop and Documents, external drives, and the Trash. The permission is used locally on your Mac only — ComfortFiles never reads your files for any other purpose and never sends data anywhere.

Does ComfortFiles collect my data?

No. ComfortFiles has no telemetry, no analytics, and no account system. Your files and your activity never leave your Mac.

How do I uninstall ComfortFiles?

Quit the app and drag it from Applications to the Trash — that is it. macOS removes the login item with the app, and if ComfortFiles was your default file viewer it falls back to Finder on its own. Your settings and saved tabs stay behind so a reinstall finds your setup — the uninstall how-to at comfortfiles.com/how-to/uninstall says where, if you want them gone too.

I found a bug — how do I report it?

Email [email protected]. Bug reports go straight to the developer — you will get a real answer, not a ticket number.

Something else? Ask us — real answers from the developer.